Banks customers in nigeria has been assured of efficient and sustainable services, even as the banking sector prepares for the recapitalization exercise as directed by the Central Bank Of Nigeria (CBN).
The assurance was given in Lagos by the Association of Corporate Affairs Managers of Banks (ACAMB) at the association third stakeholders conference with the theme “Building Bridges: Collaborative Solutions for a Trusted Banking and Financial Services Experience.”
ACAMB President, Rasheed Bolarinwa in his welcome address and response to some participant challenges, explained that the gathering “marks a pivotal moment for the banking and financial services sector in Nigeria, as we come together, for the first time to holistically discuss under one roof, customer experience issues as they affect accessing banking and financial products and services in Nigeria”
Bolarinwa added that “In a world where the financial landscape is continually evolving, our mission in ACAMB and the larger banking and financial sector remains clear: to foster transparency, prioritize consumer welfare, and champion industry excellence”
He pointed out that Nigeria’s banking and financial services sector, which is marked by resilience, adaptability, and innovation, stands as a beacon of stability amid economic fluctuations.
Stressing that the regulatory framework established by the CBN ensures the sector’s integrity, while collaboration with deposits money babks and auxiliary institutions like NAICOM, PENCOM, and NIBSS underscores the interconnectedness necessary for a robust ecosystem.
Also speaking, the President and Chairman of the Council, Chartered Institute of Bankers of Nigeria (CIBN), Professor Olanrewaju Pius Oladeji, appreciated the leadership of ACAMB, noting that as the first point of contact with existing and prospective customers, ACAMB members communicate bank’s values and drive its perception and long-term reputation.
According to him “Banks, in their bid to position themselves as future-ready players, he stated, often align their brand with long-term strategies. These strategies are, in part, implemented by the dedicated professionals seated in this room today.“
He said the theme of this year’s conference, is not only timely but also essential, because
collaboration between bankers and other professionals has the potential to significantly shape the banking industry by deepening the culture of trust upon which customer loyalty, investor confidence, and the overall stability of our financial system .
ACAMB is the umbrella body for corporate and marketing communication professionals working in Deposit Money Banks in the country.
