CBN Governor Cardoso Approves New Service Charter

The Governor of the Central Bank of Nigeria (CBN), Mr. Olayemi Cardoso, on Wednesday, approved the reviewed Service Charter of the bank. The Charter is a requirement of the Business Facilitation Act (BFA) 2022, for driving the ease of doing business in the country.

The central bank governor said the second edition of the charter supports the bank’s vision of being a “People-focused central bank”.

He said the CBN, being a responsible corporate citizen, was committed to ensuring full compliance with the laws and regulations of the country and other international obligations. Writing in the document’s foreword,

Cardoso stated that the Service Compact with all Nigerians (SERVICOM) expresses the federal government’s commitment to providing more responsive and citizen-friendly governance through quality service delivery that is efficient, accountable, and transparent.

He said the Service Charter document remained one of the requirements of SERVICOM which expresses CBN’s commitment to its customers. He added, “Therefore, our Service Charter conveys our pledge to our customers in respect of courtesy and standard of service, information dissemination, availability of consultation, non-discrimination and accessibility to service, and grievance redress mechanism.”

Cardoso, also said he, and the central bank remained committed to the “full implementation of this document towards ensuring excellent customer service delivery.