Why NCC directs telcos to implement harmonised short codes


The Nigerian Communication Commission has released harmonised shortcodes for mobile networks in the country. With this development, MTN, Airtel, Glo and 9mobile users will recharge, check account balances and other services with the same shortcodes.


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The codes include 300 to be used as the harmonised code for Call Centre/Help Desk on all mobile networks; 301 for voice Mail Deposit; 302 for Voice Mail Retrieval; 303 for Borrow Services; 305 for STOP Service; 310 for Check Balance, and 311 for Credit Recharge.


Also, the common code for Data Plan across networks is now 312. In line with the new direction, 321 is for Share Services, while 323 is for Data Plan Balance. The code, 996, is now for Verification of Subscriber Identity Module Registration/NIN-SIM Linkage.


The code, 2442, is retained for Do-Not-Disturb unsolicited messaging complaint management, while the common code, 3232, is also retained for Porting Services, otherwise called Mobile Number Portability.


Meanwhile, the NCC has directed the mobile network operators to commence the implementation of the approved harmonised codes with May 17, 2023, being the deadline.


The NCC, in a statement by its Director, Public Affairs, Reuben Muoka, said the move is aimed at achieving uniformity in common short codes across networks.

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