Guaranty Trust Bank Limited (GTCO) has issued a public apology to its valued customers for the service disruptions experienced during the recent transition to a new core banking system.

In a statement dated November 27, 2024, which was made available to Financial Edge, the bank acknowledged the challenges faced by customers, including delays in transaction processing and interruptions to seamless service.

The bank expressed gratitude to its customers for their patience, understanding, and continued support during this period.

GTCO assured its customers that the implementation of the new Finacle Suite of Core Banking application Systems is aimed at improving their service experience, remaining agile, and adaptable to their growing needs.

The bank reiterated its commitment to upholding the highest standards of service experience and ensuring that its relationship with customers thrives far into the future.